GenAI Can Help Companies Do More with Customer Feedback GenAI empowers agents to become instant experts in the consumer they’re serving and the specific questions they’re handling. For example, 61 percent of customer service and support leaders expect headcount reductions of only five percent or less due to GenAI. It should also be able to analyze historical customer service conversations…
Using Watson NLU to help address bias in AI sentiment analysis The next step involves combining the predictions furnished by the BERT, RoBERTa, and GPT-3 models through a process known as majority voting. This entails tallying the occurrences of “positive”, “negative” and “neutral” sentiment labels. You can foun additiona information about ai customer service and artificial intelligence and NLP. Some…